Refund and Returns Policy

Refund and Returns Policy for Shewonz Biocares Private Limited

Effective Date: 23 Dec 2024

At Shewonz Biocares Private Limited, we prioritize customer satisfaction and are committed to providing premium skincare products that meet your expectations. However, we understand that there may be instances where you may need to return or request a refund for your purchase. This Refund and Returns Policy outlines the conditions under which you can return products, request a refund, and the steps to follow to ensure a smooth and hassle-free process.

By purchasing from Shewonz, you agree to the terms and conditions outlined in this policy.

1. Eligibility for Returns

We strive to provide high-quality skincare products, and we want to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, you may return the product under the following circumstances:

  1. Damaged or Defective Products: If the product you received is damaged or defective, we will provide a full refund or replacement, depending on the nature of the damage.
  2. Incorrect Items Delivered: If we have sent you the wrong product, we will accept a return and provide a full refund or exchange.
  3. Unopened and Unused Products: You may return unopened and unused products within [X] days from the date of delivery. The product must be in its original, sealed condition with the packaging intact.
  4. Skin Sensitivity or Allergic Reaction: If the product causes an allergic reaction or skin sensitivity, please contact our customer support team immediately. Returns or refunds in such cases are considered on a case-by-case basis, and we may request proof of the reaction (e.g., photos, medical certificate).

Please note that used or opened products that are not defective or damaged will not be eligible for return or refund due to health and hygiene reasons.

2. Timeframe for Returns

To initiate a return or exchange, please ensure the following timeframes are met:

  • Returns for Damaged or Defective Products: Returns must be requested within 7 days from the date of delivery.
  • Returns for Unopened and Unused Products: Returns must be requested within 14 days from the date of delivery.
  • Returns Due to Allergic Reactions or Skin Sensitivity: Returns should be initiated within 7 days of experiencing the reaction.

If the return is approved, you will receive detailed instructions on how to send the product back to us.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team via:
  2. Provide Order Details: When contacting us, please provide your order number, the product(s) you wish to return, and the reason for the return (e.g., damaged, defective, allergic reaction, or wrong item).
  3. Review and Approval: Our customer service team will review your return request. If it meets the criteria outlined in this policy, we will approve the return and guide you through the next steps.
  4. Return Instructions: If your return is approved, we will provide you with instructions on how to send the product back to us. You may be asked to send the product to the address specified by us, and in some cases, we may provide a return shipping label.
  5. Return Shipping: Please ensure that the product is securely packaged to prevent damage during the return shipping process. Customers will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).

4. Refund Process

Once we receive the returned product and verify that it meets the return conditions, we will initiate the refund process. Refunds will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid by credit/debit card, the refund will be credited to the same card. If you used another payment method, the refund will be processed accordingly.
  • Processing Time: Refunds will be processed within 7-10 business days after receiving the returned product. However, please note that depending on your payment method, it may take additional time for the funds to appear in your account.
  • Partial Refunds: If the returned product is not in its original condition or shows signs of use (e.g., damaged packaging, opened seal, etc.), we may issue a partial refund based on the condition of the product.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, you will need to return the original product and place a new order for the desired product.

6. Non-Returnable Items

Due to the nature of our products and for health and hygiene reasons, the following items are non-returnable and non-refundable unless they are damaged or defective:

  • Opened skincare products
  • Used or opened items (unless defective)
  • Gift cards or vouchers
  • Sale or clearance items

If you believe that you have received a non-returnable item in error, please contact us immediately.

7. Sale/Promotional Items

Items purchased during promotional sales or at a discounted price are eligible for returns or exchanges as long as they meet the criteria set forth in this policy. However, returns for sale items must follow the same process as regular items, and the product must be unopened, unused, and in its original condition.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product. We will assess the issue and either send you a replacement or issue a full refund, depending on your preference. To help us process your claim, please provide the following:

  • Photographs of the damaged or defective product
  • A description of the damage or defect
  • Your order number and contact details

We take great care in packaging our products, but in the rare event that an item is damaged in transit, we will ensure that you receive a suitable resolution as soon as possible.

9. Customer Care and Support

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with your return or refund, please do not hesitate to contact our customer care team.

Contact Information:

Our customer support team is available [business hours, e.g., Monday to Friday, 9 AM – 6 PM], and we will respond to your queries as quickly as possible.

10. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be communicated through our website, and the updated policy will be effective from the date it is posted. We encourage you to review this policy periodically for any updates or changes.

Thank you for choosing Shewonz Biocares Private Limited for your skincare needs. We are committed to ensuring that you have the best experience possible with our premium skincare products. If you have any concerns, we are here to help and will do our best to resolve any issues swiftly and professionally.